FAQ

Your room will be ready to go from 3 p.m. onwards and we ask you to check out by 12 p.m. You are welcome to use the possibility to check in online in advance and thus accelerate the check-in on site. You will receive an invitation by email before arrival.
Self-check-in terminals are available at the hotel. 

Sure, we'll just check out the situation and if your room is available, you can check in earlier for 30 euros. But if you want to get in between 6:00 and 12:00 (noon), we'll ask you to book for the night before.

You will automatically receive the invoice for your stay by email. During check-in, you have the option of entering your desired billing address / company invoice. If you need assistance with this, please contact our hosts in the lobby or send us an email to info@hotel-berlin.de.

You can't yet park in your room but there are over 200 spaces in the underground parking lot that you can use for 4 euros an hour (25 euros max a day). There's also a charging station not far away if you have an electric car.

Our cancellation policy is entirely based on the booked rate. Our daily rate can be cancelled free of charge until 18:00 on the day of arrival and offers you the greatest possible flexibility.
If you choose a non-refundable or early booker rate and want to save 10-20%, you are subject to special cancellation conditions.

• The early booking rate 10% can still be cancelled free of charge up to 3 days before arrival.
• The early booking rate 15% can be cancelled free of charge up to 7 days before arrival.
• The "Stay 3 nights save 20%" rate can still be cancelled free of charge up to 7 days before arrival.

Please note that you will need to provide us with your credit card details when making the booking and after the free cancellation period, an advance payment for the total cost of the room will be charged. 
In case of later cancellation or no-show we charge 90% of the total stay (or 90% of the 1st night for daily rate).

We offer our guests an excellent breakfast between 6.30 and 10:00 a.m. Delicious coffee and tea specialities, freshly baked goods, a good selection of cold cuts and cheese on top, scrambled eggs and crispy bacon. Or you can prepare your own bowl with fruits and nuts. In line with Berlin's reputation for openness, you will find vegan specialties if that's what you fancy, as well as a hearty selection of sausage, cheese and fish if you're more old-school.  Find out more here.

The airport BER is about 27 km away. Sounds a lot, but it is easy to reach from our hotel by public transport. From the airport take the train RE7 or RB14 to Zoologischer Garten and then bus 100 to Lützowplatz, directly in front of the front door.

We will gladly unburden you and store your luggage. Just ask at reception.

You have a dog, a cat or a hamster? Pets are welcome as guests and are of course allowed to join us for breakfast. Your pets can enjoy a stay at our hotel for just 30 euros a night.

Don't worry. Register your forgotten/lost item using our form and we will search for the your item. If we are successful, we will contact you immediately with the next steps. We will be happy to send you the item or keep it for you to collect.

If you would like to send a parcel / mailing / package or any other delivery to our hotel, please send everything to:
Pandox Berlin GmbH c/o Hotel Berlin, Berlin
Warenannahme
Schillstrasse 8
10785 Berlin
Germany

If it is for you, please be so kind and put your name on it.